Data Protection

Meon Dental complies with the Data Protection Act (1998) and General Data Protection Regulation (GDPR) 2018 to ensure that personal information about patients is processed fairly and lawfully. 

If you decide to submit data to Meon Dental, we may use that information to identify you as an individual. We refer to any information that may identify you as an individual such as your name and email address, as ‘personal data’ or ‘personal information’.

The personal data that we may ask for includes the following:

• Name
• Job title
• Contact information including email address
• Social media identifiers
• Employment information (where relevant e.g. if you are applying for a job with us)
• Other information that you provide to us via our website (e.g. by completing our online forms or subscribing to or requesting any of our services)
• Information that you provide when you are interacting with social media on our website
• Information that you share with us through our applications and third party platforms
• Other information relevant to customer surveys and/or offers
• Details of your visits to our site and the resources that you access

We collect in both written and verbal formats:

• Paper forms that you complete as a patient such as medical history forms, consent forms, finance agreements, NHS documents, Patient record forms, treatment plans, letters
• Online forms via Patient Portal
• Online enquiries via our website and any e-mail or otherwise digital correspondence.
• Telephone and face to face conversations

To provide the best care available at Meon Dental, we send SMS, email and telephone call reminders, as it is in your legitimate interest to be reminded about your appointments.

We also request feedback via email to allow patients to review our dentists, our practice, our environment, and services. It is in your legitimate interest to be able to provide us with information as to how we can improve, where we are doing well, and how we can learn.

Both reminders and feedback requests are strictly not used for marketing purposes. For any marketing, advertising, or promotional purposes, your information is used ONLY where you have provided your explicit consent and we have obtained, noted, and confirmed your permission to do so.

We record some of our telephone calls for several reasons:

• Providing evidence of a transaction
• Ensuring compliance with regulatory obligations
• Ensuring quality standards or targets are being met
• Prevention or detection of crime
• Training purposes
• Quality Monitoring
• During the Covid-19 pandemic, triaging and consultations have largely been carried out over the telephone where possible to reduce the volume of patients entering the practice

This is stated in a pre-recorded message which is played when you call us. The call data is kept in a secure portal which can be accessed by senior management team members if required.