Complaints and Feedback
At Meon Dental, addressing complaints is a top priority, and we strive to ensure that every patient is satisfied with their experience of our services. When patients voice concerns, we handle them courteously and efficiently, aiming to resolve issues promptly for the utmost satisfaction.
We understand that complaints are not only opportunities to rectify mistakes but also invaluable sources of feedback. They provide insights into areas where we can improve our services, enhance patient experiences, and uphold the highest standards of care. Your feedback helps us continuously learn and grow, ensuring we meet and exceed your expectations consistently. Thank you for entrusting us with your dental care, and please don’t hesitate to share any concerns or suggestions you may have.
Making a Complaint
We take complaints seriously and aim to resolve them promptly and courteously. If you have a complaint, please follow the steps outlined below:
Contact Us: You can contact us by phone, email, or in-person to discuss your concerns. Our contact details are provided below.
Complaint Resolution: Upon receiving your complaint, we will investigate the matter thoroughly and aim to resolve it as quickly as possible. We will keep you informed throughout the process.
Escalation: If you are unsatisfied with the initial resolution, you can escalate your complaint further. We will guide you on how to do so.
Feedback Form
Providing Feedback
We value your feedback, whether it’s positive or constructive. Your comments help us understand what we’re doing well and where to improve. There are several ways you can provide feedback:
Online Form: Fill out the feedback form below to share your comments.
Email: Send us an email at [email protected] with your feedback.
In-Person: Feel free to speak to a team member during your practice visit.
Contact Us
If you have any questions about our complaints procedure or would like to provide feedback, please don’t hesitate to get in touch:
Phone: 01730 265555
Email: [email protected]
Practice Manager: Sharon